Terms & Conditions


These terms and conditions apply to all transactions placed online with Nicole Phillips England and visits to www.nicolephillips.com. Please read carefully before placing any order. By using this site you are agreeing to these terms and conditions.

Nicole Phillips is a legal partnership between Mrs N W Jelbert and Mr R Jelbert of The Cottage, Easebourne Lane, Midhurst, West Sussex, GU29 9BN, UK. We are not a shop but instead sell our goods on line.



We make every effort to protect the privacy of our web site users and customers. As such we will not ask for personal details that are not required as part of your transaction. Any personal data collected by us online will be safely and securely stored. We use Shopify as a data sub-processor who host this web site our customer details database. We also use MailChimp as a sub-processor who manage our customer mailing lists and send messages to customers on our behalf.

We use your IP address to identify your home country and identify repeated visits.  

This website uses cookies to ensure the site runs smoothly, for example in the operation of the shopping bag. We also use Google analytics with their tracking cookies to track activity on our site to identify popular pages and referral web sites. You can disable cookies in your browser, or delete cookies after visiting this site.

If you wish to to remove yourself from our database or mailing lists then please email info@nicolephillips.com 



Prices displayed are inclusive of UK VAT but exclusive of delivery costs.

Please be aware that product pictures may not be to scale, always check dimensions. Colours are reproduced as accurately as possible, however, as with all photography, there may be some slight variation.


All goods are sold subject to availability. Once we have received your payment we will send your order by standard post. 

We make every effort to ensure all products are in stock, but in the event of us not having your chosen product we will call or email you and offer either a refund or a later delivery if possible.

We accept credit or debit card payment. Credit card orders are processed securely by Paypal. Nicole Phillips England does not handle any credit card data for orders placed online.

If you wish to cancel an order that has been placed please email info@nicolephillips.com


All products will be sent by Royal Mail. Delivery charges vary depending on the product order; prices will be displayed at checkout. Please note these costs apply to deliveries within mainland UK only. 

We aim to process orders the same day, although at busy times we may take slightly longer.


We welcome international orders. International shipping is calculated volumetrically, so is determined by the size and the weight of the package. Please email us at sales@nicolephillips.com for a quote.

Please include a telephone number on International orders, as local couriers will need to contact you.

Please note that overseas customers may be eligible to pay local customs or duty charges; these are not included in your payment to us.

Please allow up to two weeks for delivery of International Orders.


We hope you are happy with your purchases from Nicole Phillips England however if for any reason you are not, we can offer an exchange or refund on any item as long as it is returned in its original packaging and in a saleable condition within 28 days of receipt. 

Please return to: Nicole Phillips England, The Cottage, Easebourne Lane, Midhurst, West Sussex, GU29 9BN, UK 

If you receive a faulty or damaged good, please contact us within 7 working days and we will arrange a replacement or refund for you.

With the exception of faulty items, we are unable to reimburse postage costs. We would recommend that you obtain a certificate of posting in case for whatever reason the parcel fails to reach us. 

If you have any questions please email info@nicolephillips.com.


All images, text, design and graphics on this website are owned by Nicole Phillips England. We welcome people sharing our images, but please ensure a correct credit and a link to this site.

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